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Customer Care

  1. How to place an order with Vessos? 10/12/2017 18:07:15 PM Ordering with Vessos is simple, please see the following steps: When you find an item you would like to order, choose the color, size and quantity. Click the “Add to Cart” button. To view your items, click the “Shopping Cart” button on the top right hand side of the screen...
  2. Can I change the size, color, or address after placing an order? 05/29/2017 14:28:26 PM To check the status of your order, log into your account where you will see the following order statuses: Unpaid Order: Your order had not yet been paid for. You are able to delete this order and place a new one with the correct information...
  3. Can I cancel my order after placing it? 05/29/2017 14:23:33 PM Please Log In to your account and check your order status. Unpaid Orders: It is easy to cancel unpaid orders. Once you’ve logged into your account and found our order, click the “Delete” button. Paid|Preparing Orders: You can click here to apply for cancellation within ...
  4. What privileges does a Wholesaler have? 05/29/2017 12:39:21 PM NOTE: Please leave a message on the checkout page with the headline “Wholesale Order” if you're placing a wholesale order. 1. Wholesalers are able to use products’ details, pictures and size information from vessos.com....
  5. When will my account be charged for my Vessos order? 11/29/2016 10:27:23 AM If your card is authorized, payment will be taken immediately and you will receive an e-mail confirming your order has been placed successfully...
  6. How can I check my order status? 05/29/2017 14:30:17 PM Log in to your account and go to “My Orders”. You will see the following order statuses: Paid|Preparing: You have paid for this order and we are processing the parcel. Processing time is 1-8 business days...
  7. How can I add/delete items in the Shopping Cart? 10/12/2017 17:24:15 PM To ADD or DELETE items from your Shopping Cart, go to your Shopping Cart located at the top right corner of the page. You will see the following on your screen: To DELETE items: click the “REMOVE” button...
  8. Where is Vessos located? 11/29/2016 10:20:54 AM Vessos is an online fashion boutique that has seen rapid successful growth due to the popularity and quality of our products. Our team of fashion advisors are experts at sourcing high quality garments at cost effective prices. Every item is quality tested here in our warehouse...
  9. What should I do if I forget my password? 10/12/2017 18:13:51 PM In the event that you forget your password or did not receive the password reset e-mail, you may proceed by doing the following: Click here to return to the Sign In page...
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